Reset Password - Guild Wars Forums

Nyktos · Dec 09, 2007, 07:25 PM // 19:25

My brother recently decided to come back to GW, but he can't remember his password. The "reset password" feature seems to only work for PlayNC accounts (he's using an email address). How does he get his password back?

milan · Dec 09, 2007, 07:35 PM // 19:35

www.guildwars.com/support

Click 'Ask a Question' tab

Explain the situation in full. He'll get an automated message, then one from a GM. They will ask for certain information before allowing the reset.

Tell him to have his CD Keys ready and the other information he used when creating the account.

Nyktos · Dec 09, 2007, 07:54 PM // 19:54

Well, my brother being as disorganized as he is doesn't have his keys...I guess that's $70 down the drain....

milan · Dec 09, 2007, 08:35 PM // 20:35

If he tells them that he's lost his keys they 'may' decide to be nice, there is other information they can use in order to reset the password. Just be sure that he's nice and polite to them.

Dec 09, 2007, 07:25 PM // 19:25	#1
Nyktos Lion's Arch Merchant Join Date: Jun 2007 Guild: The Nyktos Guild [win]	Reset Password My brother recently decided to come back to GW, but he can't remember his password. The "reset password" feature seems to only work for PlayNC accounts (he's using an email address). How does he get his password back?

Dec 09, 2007, 07:35 PM // 19:35	#2
milan Desert Nomad Join Date: Nov 2005 Guild: BONE Profession: N/	www.guildwars.com/support Click 'Ask a Question' tab Explain the situation in full. He'll get an automated message, then one from a GM. They will ask for certain information before allowing the reset. Tell him to have his CD Keys ready and the other information he used when creating the account.

Dec 09, 2007, 07:54 PM // 19:54	#3
Nyktos Lion's Arch Merchant Join Date: Jun 2007 Guild: The Nyktos Guild [win]	Well, my brother being as disorganized as he is doesn't have his keys...I guess that's $70 down the drain....

Dec 09, 2007, 08:35 PM // 20:35	#4
milan Desert Nomad Join Date: Nov 2005 Guild: BONE Profession: N/	If he tells them that he's lost his keys they 'may' decide to be nice, there is other information they can use in order to reset the password. Just be sure that he's nice and polite to them.